Please read all these terms and conditions
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As we can accept your Order and a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with.
Application
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These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are Francoise Vickers and Rene Larkworthy trading as “Francoise with Rene” of PO BOX 162, Bourne, PE10 1ER (the Supplier or Us or We).
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These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.
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Interpretation
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3. Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;
4. Contract means the legally-binding agreement between you and us for the supply of Goods;
5. Delivery Location means the Customers premises or other location where the Goods are to be supplied, as set out in the Order.
6. Goods means the goods advertised on the Website that we supply to you or the number and description as set out in the Order.
7. Order means the Customer’s order for the Goods from the Supplier as submitted following the step by step process set out on the Webside.
8. Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website.
9. Website means our website “francoisewithrene.com” on which the Goods are advertised.
Goods
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10. The description of the Goods is as set out in the Website or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.
11. In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
12. All Goods which appear on the Website are subject to availability.
13. We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.
Personal information
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14. We retain and use all information strictly under the Privacy Policy.
15. We may contact you by using email or other electronic communication methods and by pre-paid post and you expressly agree to this.
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Basis of Sale
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16. The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try and tell you the reason without delay.
17. The Order process is set out on the website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
18. When you place an Order with us, you are offering to buy the Goods you order. There is no commitment on us to supply those Goods, at that price, or at all, until we decide to accept your Order.
19. We may send an email to you to confirm that we have received your Order and are processing it. That email is not confirmation that we have accepted your Order. There is no legally binding Contract at that stage.
20. When we received your payment and processed the Order for delivery, we will send an email to tell you we have accepted your Order. There is then a binding Contract. We remain free to decline all or part of your Order at any time before we decide to accept it. We will send an email to tell you if we decide to decline your Order (or part of it).
21. We do sell our items through other channels and there may be an instance where the website is not updated instantly if an item is sold through another channel. In this instance you will be notified and your Order will be refunded. We may in some instances be able to offer an alternative item which may be of interest.
22. No variation of the Contract, whether about description of the Goods, fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
23. We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, eg by giving you rights as a business.
24. The PRICE and PAYMENT of the Goods and any additional delivery or other charges are set out on the Website at the date of the Order or such other price as we may agree in writing.
25. Prices and charges include VAT at the rate applicable at the time of the Order.
26. You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the goods.
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Delivery
27. We will deliver the Goods, to the Delivery Location without undue delay and, in any event, not more that 30 days after the day on which the Contract is entered into.
28. We reserve the right to alter delivery charges and all deliveries will be invoiced at the prices current at the time of despatch.
29. Whilst every effort is made to ensure delivery in the UK, in accordance with the delivery option you choose. This cannot be guaranteed generally or in particular:
(i) For all parts of the Scottish Highlands and Islands
(ii) In the event that the carrier used by Francoise with Rene fails to comply with the instructions to deliver as instructed.
(iii) In the event of industrial action by the carrier used by Francoise with Rene.
(iv) Events of Force Majeure (see clause 47)
30. Francoise with Rene cannot accept liability for any loss resulting from late delivery or non-delivery of Goods. All items within the UK ordered online which have been posted by Royal Mail shall require a signature. With regard to international deliveries, any additional charges that may be incurred for customs clearance or import duties or other taxes, must be borne by you as we will not pay for them. If your order is late, please contact us, we can only refund non-deliveries when the parcel is officially classified as lost by the Royal Mail or by the designated courier. This is 15 working days after the due date of delivery. We will always try our best to make sure you get your items on time.
31. Francoise with Rene carries extensive stocks of all products. If, however, certain items are not available on receipt of an Order, Francoise with Rene will supply all that is available from stock and invoice accordingly.
32. If any of the Goods ordered by the Customer are not in stock at the time the order is placed, the Customer will be offered the option of placing the Goods on Back Order for future delivery. Francoise with Rene reserves the right to cancel Goods on Back Order.
33. The Goods will become your responsibility from the completion of delivery or Customer collection. Your must, if reasonably practicable, examine the Goods before accepting them.
34. Collection is only available on Friday and Saturday from Stamford, Lincolnshire by prior arrangement and confirmation. After your Order has been accepted we will make contact with you to let you know when your Goods are available for collection. If you arrange for collection/delivery yourself or via a third party then you will become the owner of the goods when collected therefore we will not be liable for any loss or damage from this point onwards.
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Risk and Title
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35. Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered or collected by you.
36. You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.
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Damaged Goods and Returns
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37. Francoise with Rene are unable to offer sale or return arrangements.
38. Items will only be replaced or credited provided it is clear that there is a manufacturing fault, or the damage occurred prior to delivery.
39. Items which have been worn will not be replaced or credited unless it is clear that there is a manufacturing fault.
40. Items delivered broken or faulty must be returned to us within 14 days accompanied by full details of the order date and invoice number.
41. Each item must be returned in it original packaging along with the original labels still attached and clearly marked.
42. Returns must be suitably packaged for transit through Royal Mail machinery.
43. Returns can only be made within 14 days of delivery.
44. The issuing of replacements and /or credit notes is at Francoise with Rene discretion. No carriage or courier delivery changes incurred by the Customer will be refunded.
45. You, the Customer, agree that you will have to bear the cost of returning the Goods.
46. In the event of Francoise with Rene supplying your Order incorrectly in any way, customers must contact Francoise with Rene immediately proving full details of the Order date, account and invoice number.
Francoise with Rene will endeavour to correct the situation immediately.
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Force Majeure
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47. If we are unable to perform our obligations to you (or able to perform them only at unreasonable cost) because of circumstances beyond our reasonable control, we may cancel or suspend any of our obligations to you, without liability.
48. Examples of these circumstances include act of Good, epidemic/pandemic, accident, explosion, war, terrorism, fire, flood, transport delays, strikes and other industrial disputes and difficulty in obtaining supplies.
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Privacy
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49. Your privacy is important to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.
50. These Terms and Conditions should be read alongside, and in addition to our policies, including our Privacy Policy and Cookies Policy as set our on our Website
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Use of Website
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51. This website is owned and operated by “Francoise with Rene”, neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this Website for any particular purpose. You acknowledge that such information and material may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. All material contained on this Website is provided without any warranty of any kind. You use the material on this Website at your own discretion
52. We do not accept liability for any loss or damage that you suffer as a result of using this Website. Nothing in the Website and or in the Terms and Conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the laws of the England and Wales.
53. We reserve the right to modify these Terms and Conditions from time to time at our sole discretion. Therefore, you should review these pages periodically. Your continued use of the Website or our service after any such changes constitutes your acceptance of the new Terms and Conditions. If you do not agree to any of these terms or any further version of the terms and conditions, do not use or access (or continue to access) the website or the service.
54. The Contract shall be governed by the laws of England and Wales, and the Customer agrees to submit to the exclusive jurisdiction of the courts of England and Wales.
55. A person who is not a party to any Order to which these Terms and Conditions apply, may not enforce any of its Terms and Conditions under the Contracts (Rights of Third Parties) Act 1999.
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You can download a copy of our terms & conditions below